Frequently Asked Questions

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Custom dress order clients leave a 50% non refundable deposit when they order their dress. An additional 25% payment is required at the end of the second design fitting. The final 25% payment is due on the day of pick up. 

Retail dress order clients leave a 50% non refundable deposit when they order their dress. The remaining 50% is due when the dress arrives.

We accept cash, email money transfer (EMT), VISA and Mastercard. 

Please refer to the Alterations & Fine Print tab of our website. The fine print explains in full our refund policy. 

YES! Children are always welcome at our bridal store. We have a fully stocked diaper changing station. Children get colouring books and crayons. There are always a variety of juices for the kids. 

We welcome up to eight guests to accompany our clients. 

The Exploits Valley Mall parking lot offers a convenient location to park your car. Enter the mall to the right of Walmart then take the stairs right after the M&M Meats to find us on the second floor Suite 201. 

Please visit our Facebook to see our gallery https://www.facebook.com/rodphilpott.ca .

Walk ins are always welcome. We do encourage making an appointment however, it is not necessary. If you have a busy schedule we recommend making an appointment to ensure we can provide you our undivided attention without you waiting. 

Rodney Philpott dresses can be made within 30 days (if required) since they are designed and made right here in St.John's, Newfoundland however, a 5 to 8 month window time is strongly recommended to facilitate all your fitting appointments. 

Helen Fontaine dresses need 5 to 8 months to delivery. These dresses are designed and made in Hong Kong. There are some exceptions based per design on immediate availability in current warehouse stock.  

Kaya Nova dresses need 5 to 8 months to delivery. These dresses are designed in Krakow, Poland and made in Slovenia. There are some exceptions based per design on immediate availability in current warehouse stock.